Privacy Policy

1. Information We Collect

We may collect the following categories of information:

Account and profile information

• Name
• Username
• Email address
• Phone number
• Account ID
• Password hash and account security settings

Billing and subscription information

• Subscription status
• Billing contact information
• Transaction, invoice, and subscription records
• Limited billing-related identifiers from third-party payment processors such as Stripe

Verification and security information

• Email verification status
• Phone verification status
• One-time verification codes and related metadata
• Trusted device and login verification records
• IP address, browser type, device information, and user agent
• Security logs, audit logs, and authentication event data

Service usage information

• Account activity within the portal
• Feature usage
• Uploaded or stored content associated with your account
• Support requests and communications with us

Communications data

• Emails sent to or from us
• SMS text messages used for account verification, login verification, or account-related notices

2. How We Use Information

We use collected information to:

• Create and maintain your account
• Verify your identity and secure your account
• Send email and SMS verification messages
• Recognize trusted devices and reduce unnecessary login friction
• Process subscriptions, billing, payments, and account changes
• Provide portal features and customer support
• Monitor abuse, fraud, unauthorized access, and other security risks
• Maintain audit records and improve service reliability
• Comply with legal obligations and enforce our terms

3. SMS and Phone Number Use

If you provide a mobile phone number, we may use it to:

• Verify your phone number during account registration
• Send login verification codes for unrecognized or untrusted devices
• Send limited transactional, account-related notices when necessary

These messages are strictly transactional in nature. BITSNET SOLUTIONS, LLC does not use SMS for promotional or marketing purposes unless you separately opt in to such communications.

Message frequency varies based on your account activity and use of the service.

Message and data rates may apply depending on your wireless carrier and plan.

You may opt out of SMS messages at any time by replying STOP. For assistance, you may reply HELP or contact support at support@mybitsnet.com.

Consent to receive SMS messages is not a condition of purchase.

We do not sell, rent, or share your phone number with third parties for their marketing purposes.

4. Payment Processing

We may use third-party payment processors, including Stripe, to process subscriptions and related billing transactions. We do not store complete payment card numbers in the customer portal database. Payment information is handled by the payment processor according to its own privacy and security practices.

5. How We Share Information

We do not sell your personal information.

We may share information only as reasonably necessary with:

• Service providers and infrastructure vendors that help us operate the portal
• Payment processors for billing and subscription services
• Messaging and email providers for verification and account communications
• Law enforcement or government authorities when required by law
• Professional advisors or legal counsel when reasonably necessary to protect our rights

6. Data Retention

We retain information for as long as needed to:

• operate the service
• maintain account history
• comply with billing, tax, legal, and security requirements
• investigate fraud, abuse, or disputes

Certain security, billing, and audit records may be retained even after an account is closed if reasonably necessary for legal, compliance, or operational purposes.

7. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no internet transmission or storage system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your credentials and for notifying us promptly of suspected unauthorized access.

8. Your Choices

You may be able to update certain account information through the portal. You may also contact us regarding reasonable requests to review, update, or delete certain personal information, subject to our legal, billing, fraud-prevention, and security-retention obligations.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the effective date above. Continued use of the service after changes become effective constitutes acceptance of the updated policy.

11. Contact

BITSNET SOLUTIONS, LLC
Email: support@mybitsnet.com
Website: https://mybitsnet.com